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Build Your Successful Practice Without Sacrificing Service-Oriented Care


Chrissy Henderson trains dental teams how to implement and measure progress with core business systems as well as the technology and skills needed to remain on the cutting edge of current dentistry trends. Her proven solutions can be implemented immediately to lower accounts receivable and expediate insurance claims payment, ultimately leading to practice growth and profitability.

Chrissy’s clients are finding success with advanced training in the following areas:


Insurance System & Insurance Specialist

  • Training an insurance specialist from the first call to claim payment

  • Adjusting techniques that keep money in the bank… and patients appreciate!

  • New patient phone calls that build relationships while getting the details

  • Questions to ask the insurance company prior to patient appointment

  • Input information into software correctly to ensure accurate treatment plan estimates

  • Develop an intake form customized for your practice for insurance inquiries

  • Claim management training to ensure no claims aging past 30 days.. yes, it is possible!


Accounts Receivable/Patient Responsible

  • Achieving 100% collection percentage… or better!

  • Eliminating 90 day past due accounts

  • What to do with delinquent accounts… it’s not a collection agency

  • When to run statements and effective prompts for timely payment

  • Reports to run – and when – to ensure a healthy accounts receivable

Verbal Skills

  • Proper telephone etiquette

  • Insurance skills

  • Handling patient questions

  • Re-train patients to understand insurance plans do not dictate their need for treatment

  • Re-train the entire team to understand insurance does not dictate need for treatment

  • Lose the term “let’s see what insurance will cover”

  • Change the mentality of an insurance driven practice

Hourly Consulting

Looking for answers to C. LYNN management Services related questions, but don’t require an in-house training program?

Contact us today and receive answers for your questions relating to:

  • Insurance System

  • Insurance Specialist

  • Accounts Receivable/Patient Responsible System

  • … and much more!

Image by Chinnu Indrakumar


"I wanted to take my business to the next level but being the sole provider, it was hard for me to work on the business while working in the business. Chrissy came in, developed a marketing plan, helped me to set KPIs and budgets, and held my hand in the process, and in just 6 months I have seen an increase of 20% in my profits."

Dr. Ana Patel


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(804) 356-5832


Mon – Fri 9:00am – 5:00pm EST


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